Average Reviews:
(More customer reviews)The WORX product is alright, although the mower arrived with minor damage (poor packaging). The customer service is the worst I've ever dealt with.
After purchasing my WORX mower and grass trimmer through Amazon, I eventually needed to purchase more trimmer spools and opted for the "free" spools program (paying only shipping) offered directly from WORX customer service. In the same order, I also purchased a device from them that allows you to store the grass trimmer and it's battery on the wall of your garage.
After being charged as expected, two weeks past with no product. I contacted their customer service and was informed both products (spools and trimmer device) were on back-order but would ship in 24 to 48 hours. After another week passed, I called again and was transferred to a supervisor who sounded like he was reading from a script. He admitted the spools had not been on back-order but could not explain why I was lied to previously. He could not tell me when my order would ship saying that it was "in process". He then offered a to wave the shipping cost as though that would fix not being able to use my $100 WORX grass trimmer without the spools they sell. This supervisor then assured me he would forward my "case" to upper management and I would receive a call within the 72 business hours. It's been eight days and I've not received a call. It's been over 4 weeks since I placed the order.
Though it's for a small amount of money (less than $25), WORX customer service has essentially stolen my money and falsely advertised in selling me a product I can't obtain and they won't (or as this supervisor said to me, he "can't") tell me why!
I assume others are receiving the items they purchase from WORX. I have no idea why they can't solve my issue. I'm sincerely amazed at the incompetence and inability of this company's customer service and therefore highly recommend all consumers consider purchasing lawn products from one of WORX's competitors instead (try Black and Decker). If this is any example of how WORX is willing to do business then they deserve to go out of business. Buyer beware.
Click Here to see more reviews about: WORX WG901.1 3-Piece 18-Volt Cordless Outdoor Tool Combo Kit with Blower, String Trimmer and Hedge Trimmer
Product Description:
The WORX Cordless Bundle includes everything you need to maintain your lawn to professional standards: the WorxGT Cordless 2-in-1 String Trimmer and Edger, WorxAIR Cordless Blower/Sweeper, and WORX Cordless Hedge Trimmer. Each tool runs off an 18-volt rechargeable battery (two are included), allowing you to take care of multiple jobs on a single charge. With their ergonomic features and efficient operation, these Worx tools help you get the job done easily, leaving you with time and energy to enjoy the rest of the day.
These rechargeable, energy-efficient, extended-runtime tools give you a powerful edge on lawn care.
The kit includes two spools, one-hour charger, and two 18V battery packs.
The hedge trimmer's 3-position front handle adjusts to user for maximum comfort and control. View larger.
The rechargeable blower/sweeper easily cleans hard to reach areas on patio's, garages and shops. View larger.
The trimmer-edger's ErgoSum Design converts from a trimmer to an edger in seconds. View larger.Battery Power: Efficient, Economical, Environmentally Friendly
Spend your time working, not searching for an available outlet, thanks to the 18-volt extended run-time rechargeable battery. The battery pack swaps easily among the tools, making for efficient and economic usage and allowing the Worx tools to go wherever you need them. Plus, the cleaner, quieter battery-operated motors make for a much more environmentally friendly alternative to loud gasoline-powered garden tools. The battery will recharge in about an hour.
Adjustable Design for Maximum Comfort
Every Worx tool is designed to fit you, with angled grips and adjustable handles for maximum comfort. They're built with ErgoSum Design Technology, so you can operate them using a natural grip and stance. After the work is done, each power tool has its own wall mount for easy, out-of-the-way storage.
Trimmer Edger with Adjustable Shaft
The shaft of the trimmer/edger extends or retracts with a twist, and the handle pivots easily to go from trimming to edging in a matter of seconds. The head of the trimmer also pivots 90 degrees to make light work of sloped surfaces and gives you access to grass under low-lying branches. A fold-away guard and twin wheel set add protection and accuracy to the 10-inch cutting diameter, giving your yard a professionally manicured look.
Hedge Trimmer with 20-Inch Blade
The hedge trimmer's front handle has three adjustable positions, and the rear grip is angled for maximum comfort. The overmold soft inserts fight fatigue by absorbing vibration and make the trimmer easier to hold securely. A center-mounted battery gives the trimmer improved balance for even more accuracy and control, and the 20-inch blade reaches stray twigs and branches with ease.
Blower / Sweeper with 120 Mph of Force
The cordless convenience of the WorxAir blower/sweeper takes this handy tool everywhere but the living room. A proper grip fights fatigue by allowing you to work in a relaxed, natural position, while 120-mph air speed sweeps away debris on hard surfaces.
All three Worx Cordless Power Tools are covered by a two-year warranty.
What's in the Box
18V Cordless 2-in-1 String Trimmer and Edger, 18V Cordless Hedge Trimmer, 18V Cordless Blower/Sweeper, two 18V batteries, 1-hour rapid recharging station
18V Hedge Trimmer Specifications:
No-load speed: 2400 spmMax Cutting Diameter: 9/16"Machine Weight: 6.8 lbsWarranty: 2-Year FullBlade Length: 20"Battery Pack: 1 x 18V/1.7 Ah Ni-CdCharging Time: 1 hour approx
18V Grass Trimmer/Edger Specifications:
No-load speed: 8200 rpmMax Cutting Diameter: 10"Line Diameter: 0.065"Warranty: 2-Year FullCutting Line Length: 1x16 ftCharging Time: 1 hour approxMachine Weight: 6.8 lbs
18V Cordless Blower/Sweeper Specifications:
Blower speed: 120 MPHCharging time: 1 hour approxWarranty: 2-Year Full
Battery pack: 18V/1.7Ah Ni-CdMachine weight: 4.8 lbs
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