Average Reviews:
(More customer reviews)I have owned several vacuum cleaners in my life and to date the best one is still the old, old canister vacuum that my parents used for 30 years before I had it. I miss that vacuum!
I am not hard on my appliances, it just me and my husband and no children in the house. We needed a new vacuum and this one seemed nice and powerful in the store and the first few times I used it. However, from the start there was a burning rubber odor which stunk up the entire house. I assumed it was the belt, checked the belt and it seemed okay. So, I thought maybe it was due to being new. However, the stink never stopped and the belt eventually melted from overheating. We bought a new belt, because this is not a warranty item. After replacing the belt and using the vacuum twice, the same thing happened and I was again without a vacuum.
Another thing that happend is that the vacuum sucked up the power cord. I found it strange how the power cord had no place to lock into on the vacuum and how I had to always hold it up, and when it got sucked up and damaged, I thought it was my fault, not the poor design of the power cord placement. I see from the other reviews on this site, that the same thing has happened to several other people. We put electrical tape around the cord.
Now, not only the belt needs replacing, but the roller brush too because the belt melted all over it! Plus the vacuum lost suction power after a few uses. A screw fell out that helps to keep the bottom rolling along easy. The bagless collection cup for debris fills up within 1 session of vacuuming and it is a big mess to clean it.
I contacted Dirt Devil customer service to speak to someone and complain, but all the woman wanted to tell me over and over was that the belt is not a warranty item and to contact my local service center. I tried to explain that I understand that a belt is normally not a warranty item, but that there must be something wrong with the vacuum that is causing it to overheat and burn up the belt. She wanted to blame me for vacuuming up something too big that got caught in the machine and damaged it. Now I have owned many vacuums and I have never had belt burn up like this. They usually last for a number of years, not months, or in the latest case, a day.
I noticed that Dirt Devil has a sweeper that is recalled for overheating. Perhaps they have a similar problem with this vacuum?
Regardless, I am done with this vacuum - a piece of junk and rotten customer service to boot! I know I will never spend my hard earned money on a Dirt Devil again!
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Product Description:
Dirt Devil Vision Turbo Bagless Upright Vacuum Cleaner - Dirt Devil 088400
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